Privacy Policy

Statement of commitment

Pinnacle Healthcare Pty Ltd ABN 37 123 027 127 (formerly trading as “Aspen Medicolegal”) is an independent consultancy that provides bespoke, tailored solutions to Law Firms in need of expert medical opinions. We exist to provide expert advisory and funding to injured parties and are committed to protecting your privacy and any personal information we collect (including sensitive information such as health information). Pinnacle Healthcare Pty Ltd complies with the Privacy Act 1988 (Cth) and applicable health records laws.

This policy is designed to assist people to understand how their Personal Information, when collected through this website (Site).
Please read this Privacy Policy carefully. Please contact us if you have any questions.

You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it.

If you do not wish to provide personal information to us, then you do not have to do so, however it may affect your use of this Site or any products and services offered on it.

Type of personal information collected

The type of personal information we may collect include the following:

  • Name, Organisation and job title.
  • Contact information including email address.
  • Demographic information such as postcode, preferences and interests.
  • Other information relevant to customer or client surveys and/or offers

When you visit our website we also may collect non personal information such as your Internet Protocol (“IP”) address, this is used to better understand aspects of our visitors such as geography and network provider information.

Collection and use of personal information

We may use a secure third party provider to collect personal information to contact and communicate with you, for internal record keeping and for marketing.

We also may analyse and store information about how you interact with our website, this allows us to better target our interaction with you, analyse trends and improve our services.

Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept cookies. Pinnacle Healthcare Pty Ltd may use cookies to make your use of our website and services as convenient as possible. Cookies are useful to estimate our number of visitors and to determine overall traffic patterns through our website.

If you do not wish to receive any cookies you may set your browser to refuse cookies. This may mean you will not be able to take full advantage of our website.

Disclosure of personal information

We will not share or disclose your personal information to any third parties unless you have given us permission or it is required by law.

Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth). An administrative fee may be payable for the provision of information.

Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We rely in part upon customers advising us when their personal information changes. We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date


To unsubscribe from our e-mail database, or opt out of communications, please contact us at the details below.

More information or Complaints

For further information regarding this Privacy Policy or to make a complaint or raise any other concerns about the steps Pinnacle Healthcare Pty Ltd has taken to protect your personal information or privacy, please contact us at the contact details below. We will investigate any complaints we receive which must be put in writing and do our best to resolve them as soon as possible.

Our contact details

Telephone: +61 (0)2 9687 3169
Postal address:
Pinnacle Healthcare Pty Ltd
Suite 2 / 2–6 Hunter Street
Parramatta NSW 2150

If you are not satisfied with the result of your complaint to us, you can refer your complaint to the:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218
Sydney NSW 2001
Online form: (Privacy Complaint Form)

Changes to this privacy policy

Pinnacle Healthcare Pty Ltd reserves the right to review, update and change this Privacy Policy from time to time to reflects its practices and obligations. Any changes will take effect when they are made and posted on our website.

This Privacy Policy was last updated April 2020.